Choose & describe
Select a company and record the issue, relevant references and the outcome you want.
New case submission
Reference: GIR-2026-XXXXXA clearer record
From unresolved issue to organised case
GetItResolved helps you structure the details a support team typically needs, while giving you a reference you can retain for your own records.
Receive a reference
After successful delivery, a unique GIR reference is generated for your submission.
Keep the details
Find the saved case in this browser and copy or print the reference for your follow-up.
Common questions
Before you submit
Clear information about references, company affiliation, regional coverage and locally saved cases.
How do I get a GetItResolved case reference?
Select a company, complete the required contact and issue details, accept the submission notice, and submit the form. After successful delivery, GetItResolved displays a unique GIR case reference and saves the case in your current browser.
Is GetItResolved affiliated with the companies listed?
No. GetItResolved is an independent documentation portal and is not affiliated with, endorsed by, or an official support channel for the listed companies. Company names and logos are used only to identify the organisation concerned.
Can I track a case on another device?
The tracker reads cases saved in your current browser. It does not synchronise across devices. Clearing browser storage can remove the locally saved record, so keep a separate copy of your reference and submission details.
Which companies and regions does the directory cover?
The directory includes telecoms, airlines, energy providers, banks, retailers, couriers and subscription services across the United Kingdom, United States, Europe, Canada, Australia and global markets. You can also search for any other company by name and submit a case against it.
Customer complaint support across major service sectors
Use GetItResolved for billing and direct-debit errors, refund requests, missing deliveries, service outages, cancellation and rebooking requests, parking-charge appeals and other unresolved customer service issues. The directory covers telecom and broadband providers, energy and utility companies, airlines and travel platforms, banks and fintech services, retailers, couriers and subscription businesses. Listed company trademarks remain the property of their respective owners.
Track a saved case reference
Search by GIR reference, phone number, customer name or company.
Browser-only tracker: cases shown here are stored on this device. They do not sync across browsers or devices.
Global resolution directory
Find the company concerned
Browse 1,142 featured companies, or add any other business by name.
1,142 companies
Independent company identification
Original company website logos appear for identification only. Each company remains responsible for its own customer service, complaints procedure and final resolution. For urgent safety, financial fraud or legal emergencies, contact the company or relevant authority directly.